Politique d'expédition

Shipping Policy

At Ditzy Petunia, we strive to provide you with the best possible shopping experience, from the moment you place your order until it arrives at your doorstep. Please review our shipping policy for detailed information on our shipping methods, costs, and delivery times.

Shipping Methods and Costs

Flat Fee Shipping:

  • Cost: £2.99 flat fee

  • Delivery Time: 7 - 14 business days

Shipping Freight Fee (Based on Location): For certain products, shipping costs will vary based on the destination and size/weight of the item. The exact shipping fee will be calculated and displayed at checkout.

International Shipping:

  • Customs and Duties: Customers are responsible for any customs fees, duties, or taxes applicable in their country. All customs and duties must be paid by the customer.

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may be longer. Orders placed on weekends or holidays will be processed the next business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier's website.

Shipping Restrictions

  • At the moment, we service only the United Kingdom (UK) and United States (USA).

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain items may have restricted shipping options due to size, weight, or destination restrictions.

Shipping Delays

While we strive to ensure timely delivery, there may be occasions where shipping is delayed due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

Address Accuracy

Please ensure your shipping address is correct and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure your satisfaction.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@ditzypetunia.com.

Thank you for shopping with Ditzy Petunia. We appreciate your business and look forward to serving you again!